Returns and Exchanges
We allow all merchandise, with the original receipt or packing slip, to be returned for a full refund within 30 days of the purchase by mail to our Customer...
Tue, Jul 31, 2018 at 2:50 PM
We are unable to process exchanges. If you need a different item from the one you purchased, you will need to return your item and place a new order.
Thu, Jul 12, 2018 at 2:17 PM
To return an item, mail your item to our Customer Service Department: Pack the item(s) securely in the original package, if possible, or use a box that wi...
Wed, Sep 30, 2020 at 12:20 PM
All sales are final on personalized* items and cannot be returned. No refunds or merchandise credits will be given. *Personalization is the addition of ...
Thu, Jul 12, 2018 at 2:31 PM
All sales are final on items ordered from our Design Your Own builder, and cannot be returned. No refunds or merchandise credits will be given
Thu, Jul 12, 2018 at 2:35 PM
Shipping and handling fees, including those to ship hats back to the returns department, are non-refundable. On a case by case basis, we will issue a credit...
Thu, Jul 12, 2018 at 2:18 PM
If you placed an order at custom.imperialsports.com, please visit that site in order to find answers to any questions that you may have.
Wed, Aug 12, 2020 at 12:46 PM