Imperial Support

We allow all merchandise, with the original receipt or packing slip, to be returned for a full refund within 30 days of the purchase by mail to our Customer...

We are unable to process exchanges. If you need a different item from the one you purchased, you will need to return your item and place a new order.

All sales are final on personalized* items and cannot be returned. No refunds or merchandise credits will be given. *Personalization is the addition of ...

Shipping and handling fees, including those to ship hats back to the returns department, are non-refundable. On a case by case basis, we will issue a credit...

To return an item, mail your item to our Customer Service Department: Pack the item(s) securely in the original package, if possible, or use a box that wi...

All sales are final on items ordered from our Design Your Own builder, and cannot be returned. No refunds or merchandise credits will be given