My coupon code is not working.

Modified on Tue, Feb 27 at 9:18 AM

If your coupon code doesn't work, please check the following:

That you're applying the code to the correct site. Both the main Imperial website and Custom Imperial run their own promotions, with different coupon codes.
That your order meets the requirements of the coupon code. For example, if the coupon code is for free shipping on orders of $55 or more, make sure that you have $55 worth of items in your cart when you try to apply it to your order.
Check the expiration date to make sure that the coupon code is still valid.
Be sure you are entering the full code, many times they are several characters long.
You MUST use the same email during checkout that your coupon code is issued to. If you try to use a different email during checkout other than the one tied to your coupon code, you will get a message stating that the coupon code is not yours.